What is Call Center Monitoring?

Kizzy D. Blount

Call center monitoring is a practice of listening to customer calls that take place in a call center in order to make sure customer concerns are handled quickly and efficiently. A call center is a centralized department in a company that handles incoming and outgoing client and prospect contacts.  Common […]

Ask MarketingSherpa: Getting approval for your marketing ideas from your company’s business leadership or from clients

Kizzy D. Blount

We frequently receive questions from our email subscribers asking marketing advice. Instead of hiding those answers in a one-to-one email communication, we occasionally publish edited excerpts of some of these conversations here on the MarketingSherpa blog so they can help other readers as well. If you have any questions, let […]

5 Recession-Proof Skills You Should Have

Kizzy D. Blount

The word on everyone’s lips now is that the United States is heading towards a recession. Inflation has eroded the purchasing power of the people and the investor confidence has been when leading to stock market shake-ups that have left a lot of people apprehensive. Like many others, you may […]