Empathy is a customer service superpower. It’s so much easier to get on the same page with a customer if you actually understand, feel, and visualize the customer’s experience. But here’s a question and concern: Can you actually train employees to have empathy? Absolutely. Not only can you train for […]
Day: May 11, 2023
PICTURES: Buenos Aires outskirts are full of strange outsider art
Why build a rooftop water tank in the shape of a Teletubby? Or go to the effort of installing a replica of the Eiffel Tower atop a semi-abandoned building? It’s often difficult to explain the proliferation of unusual artwork dotting the vast urban belt of some 11 million people outside Argentina’s capital […]